FAQ

Account

WHERE DO I CREATE ACCOUNT OR LOG IN?

You can register directly on the site.  
‚Äč
If you are on desktop: click on the Register Now! button on the top of the page.
If you are on mobile: tap on login and then on Sign Up.

 

HOW TO CHANGE PERSONAL INFORMATION?

Login to your account, click MY PROFILE. On PROFILE tab you have an option to change some personal information. If you would like to change more that it is allowed by the form, please contact with detailed description of what is it that you would like to change.

 

HOW CAN I CHANGE PASSWORD?

Login to your account, click MY PROFILE. On PROFILE tab you have an option to change password.

 

I FORGOT MY PASSWORD, HOW DO I GET A NEW ONE?

Click ‘Login/Create an account’ and click ‘Can’t access your account?’ on the top right corner of the website. Type in your username and captcha code and click RECOVER.

 

WHY DO I GET LOGGED OUT AFTER SOME TIME?

You only get logged out if you are inactive on the website for a long period of time. We do it due to security reasons.

 

WHERE CAN I READ PRIVACY POLICY AND TERMS AND CONDITIONS?

You will find these documents on the bottom of the website.

 

I THINK I PLAY TOO MUCH, WHAT CAN I DO?

If you think you have an issue with gambling, we suggest that you close your account. Please approach our live chat support to deactivate your account. Once confirmed, your account will be disabled. Once deactivated an account cannot be reopened and a new account cannot be made again.

 

HOW DO I FREEZE OR CLOSE MY ACCOUNT?

Please approach our live chat support to deactivate your account. Once confirmed, your account will be disabled. Once deactivated an account cannot be reopened and a new account cannot be made again.

Games

 

CAN I PLAY FOR FREE?

Yes. Open the game you want to play and click PLAY FOR FUN. You do not have to register or be logged in, in order to play for free.

 

WHERE CAN I READ GAME RULES?

Click on the icon of the game of your interest. On the preview screen which will be opened, click GAME RULES.

 

If you are already playing the game, click on the GAME RULES button above the play screen.

 

MY BET ON LIVE ROULETTE WAS NOT ACCEPTED, WHAT CAN I DO?

If you were able to place bets on the live roulette, it is most likely that your bet amount did not meet the minimum bet requirement. Please pay attention to the table limits table.

 

If you were not able to place bets on the live roulette, it is most likely that you have run out of time. Please pay attention to timer.

 

WHERE CAN I SEE GAME HISTORY?

Login to your account, click MY PROFILE and click GAME HISTORY.

 

I THINK THE GAME RESULT WAS WRONG, WHERE CAN I COMPLAIN?

Login to your account, click MY PROFILE and click GAME HISTORY. You will be able to find history for every game you played. If you are unable to find the game, please contact the live chat with your concern and we will forward it to the operator to be checked.

 

 

Payments

 

HOW SAFE IS MY MONEY WITH UBOmoney?

We use widely used SSL encryption to secure your funds. Your money is very safe with us.

 

WHICH DEPOSIT OPTIONS ARE AVAILABLE?

We are constantly adding new payment methods for our players convenience. Please contact our customer service on the live chat to find out more.

 

WHICH WITHDRAWAL OPTIONS ARE AVAILABLE?

Withdrawals are made towards the registered players personal bank account. Please contact our customer service on the live chat to find out more.

 

HOW TO DEPOSIT OR WITHDRAW MONEY FROM ACCOUNT?

Please contact our customer service staff to get all the information regarding deposits and withdrawals in your region. 

 

WHY DO I NEED TO SEND COPIES OF MY DOCUMENTS WHEN MAKING A WITHDRAWAL?

Players are only asked to send in identification documents once upon signing up. This is done to make sure that the funds are going to the registered players account.  Please understand that this is common practice in online casinos, and it is for your safety only. All information is kept strictly confidential and protected by the terms of our license.

 

HOW DO I TRANSFER MONEY BETWEEN GAMES?

You do not have to transfer money between games, our system does it automatically.

 

LIVE CHAT SU/PPORT:

 

We are here from 8 AM - 1 AM daily. 

 

Please approach our live chat for all questions and queries.