WHERE DO I CREATE ACCOUNT OR LOG IN?
You can register directly on our website.
If you are on desktop, please click on the Register Now! button on the top of the page.
If you are on mobile, please tap on login and then on Sign Up.
HOW TO CHANGE PERSONAL INFORMATION?
Login to your account, click MY PROFILE. In PROFILE, you have an option to change some personal information. If you would like to change more that it is allowed by the form, please contact us on the live chat with a description of what it is that you would like to change.
HOW CAN I CHANGE PASSWORD?
Login to your account, click MY PROFILE. In PROFILE you have an option to change password.
I FORGOT MY PASSWORD, HOW DO I GET A NEW ONE?
Click ‘Login/Create an account’ and click ‘Can’t access your account?’ on the top right corner of the website. Type in your username and captcha code and click RECOVER.
WHY DO I GET LOGGED OUT AFTER SOME TIME?
You only get logged out if you are inactive on the website for a long period of time. We do it due to security reasons.
You will find these documents on the bottom of the website.
I THINK I PLAY TOO MUCH, WHAT CAN I DO?
If you think you have an issue with gambling, we suggest that you close your account.
HOW DO I FREEZE OR CLOSE MY ACCOUNT?
Please approach our live chat support to deactivate your account. Once confirmed, your account will be disabled. Once deactivated it is a permanent ban and the account cannot be reopened and a new account cannot be created again.
WHERE CAN I READ GAME RULES?
Click on the icon of the game of your interest. On the preview screen which will be opened, click GAME RULES.
If you are already playing the game, click on the GAME RULES button above the play screen.
For our sports betting rules you can find them in the How to Play section at the bottom of the pgae.
MY BET ON LIVE ROULETTE WAS NOT ACCEPTED, WHAT CAN I DO?
If youre bet was not accepted it could be for a few reaons, connectivity, bet limits or the game timer.
Connectivity issues occur when the connection is lost with the server due to slow internet speeds. Swithcing from data to wifi or vice versa could solve this issue.
It could also be that the bet limit for the table is higher or lower, or that the game timer ran out before being able to confirm the bet. Please be mindful of these when playing.
WHERE CAN I SEE GAME HISTORY?
Login to your account, click MY PROFILE and click GAME HISTORY.
I THINK THE GAME RESULT WAS WRONG, WHERE CAN I COMPLAIN?
Login to your account, click MY PROFILE and click GAME HISTORY. You will be able to find history for every game you played. If you are unable to find the game, please contact the live chat with the round details and we will forward it to the operator to be checked.
HOW SAFE IS MY MONEY WITH UBOmoney?
We use internationally accepted SSL encryption to secure your funds. Your money is very safe with us.
WHICH DEPOSIT OPTIONS ARE AVAILABLE?
We are constantly adding new payment methods for our players convenience. Please contact our customer service on the live chat to find out more.
WHICH WITHDRAWAL OPTIONS ARE AVAILABLE?
Withdrawals are made towards the registered players personal bank account. Please contact our customer service on the live chat to find out more.
HOW TO DEPOSIT OR WITHDRAW MONEY FROM MY ACCOUNT?
Please contact our customer service staff to get all the information regarding deposits and withdrawals in your region.
DO I NEED TO SEND COPIES OF MY DOCUMENTS WHEN MAKING A WITHDRAWAL?
Players are only asked to send in identification documents once, upon signing up. This is done to make sure that funds are going only to the registered players account. Please understand that this is common practice in online casinos, and it is for your safety only. All information is kept strictly confidential and protected by the terms of our license.
HOW DO I TRANSFER MONEY BETWEEN GAMES?
There is no need to transfer within the system as it is designed as single wallet solution. This means that wherever you decide to play, sports or casino your balance will automatically adjust and keep track of your winnings.